Each Synapze implementation features a suite of services designed to deliver insights, provide support, and guide ongoing management.
We take a comprehensive approach to building, or rebuilding, bespoke programs that are highly customer relevant, brand aligned, operationally feasible, and financially viable. Our consulting work balances research and behavioral analytics with human science and design thinking. Other services include Loyalty Lifecycle Design, Financial Modeling, Program Blueprinting, and Value Proposition Design.
Reporting is a stepping stone to creating actionable business intelligence information based on customer behavior. With Synapze, you’ll gain a line of sight into how your customers are interacting with your brand, in order to shape ongoing and future design.
Effective creative is key to great customer experience and loyalty. Our creative team brings proven experience to the unique nuances of loyalty program design. Our service offering begins with award-winning strategy, and further includes creative development and creative services. In addition to interactive services and UX design, we provide print, web, email, mobile, and video creative services.
Moving beyond our design and launch phases, we assign a single point of contact to manage your program, key internal stakeholders, and external partners. From ongoing analysis and performance optimization to staff training, creative services, rewards fulfillment and contact center support, we can assist you with all your program management needs.
The Synapze Online Rewards Catalog has full search, filter, and wish-list functionality. Orders are placed in real time, and order status is updated immediately. Shipping and tracking information is kept up to date as it changes. Order management capabilities are available to customers on the Customer Website, or by calling the Contact Center.
Courteous, efficient, and effective support is an essential component of Synapze. Our in-house contact center supports phone, email and is completely bi-lingual (English and French), and features over 45 service advocates. We also have in-house IVR design. Web chat and social support is also available. In addition, call disposition is a standard report as part of our Synapze reporting.